Unique Helpdesk Ticket System

Misha Infotech provides a powerful Helpdesk Ticket System to organize and consolidate support requests. With one of the most dynamic management systems, companies get the opportunity to quickly assign inquiries to the available agent and get them sorted in a well-organized manner. The system helps in delegating the agent with customer interaction information and tracks the inquiries made by the customer to maintain a smooth workflow! Get the highly productive Helpdesk Ticket System and streamline your organization’s workflow!

Exceptional Helpdesk Ticket System
Multi-Department Management

Multi-Department Management

Reports & Insights Management

Reports & Insights Management

Calendar Management

Calendar Management

Unified CRM

Unified CRM

Automated Notification Management

Automated Notification Management

Call for USA Team
+1-(917) 688-4245
Call for India Team
+91-(120)-4290249

Request a proposal


Boost the Workflow with Helpdesk Ticket System!

Highlights of our Distinctive Helpdesk Ticket System:

We’ve Curated a List of Feature-Rich Helpdesk Ticket Systems!

Multi-channel Communication

The variety of methods your clients may contact you should be the main factor in your Helpdesk Ticket System. Requests are collected and organised on one tab by System from various sources, including email, phone, live chat, web forms, and social media.

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Multi-channel Communication
Multi Department

Multi Department

Helpdesk Ticket System either includes built-in reports or assists in creating them using the necessary metrics. Utilize analytical dashboards to keep an eye on crucial data and actual traffic. Based on how they assist you to achieve future objectives, compare different help desk solutions.

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Reports and Insights

The Helpdesk Ticket System comes with built-in reports or helps build them with the required metrics. Monitor live traffic and significant data using intuitive dashboards. Compare help desk solutions based on how they prepare you for future goals.

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Reports and Insights

Ticket management and more

Omnichannel Helpdesk

Omnichannel Helpdesk

Providing Onmichannel Helpdesk support that includes Emails, Calls and SMS texts!

Unified CRM

Unified CRM

Seamlessly Connect Your CRM to Your Shared Inbox to get a 360 Degree View of your customer.

automation

Automation

One can set automation to direct the tickets to the concerned team without missing or delay!

Need More? We Got You Covered!

  • Customize Ticket template with Layouts, Sections and Custom Fields.
  • Set up workflow and status from shared inbox to ticketing.
  • Systematically organize tickets from Customer Communication into Separate Units to manage.
  • Manage your Response Time and Service Level Agreements.
  • Assign Units, Groups and Roles to the team.
  • Manage Security Roles
  • Labelling between the team for the organization.
  • Shared Calendar usage for better organization
  • Internal Collaboration with Comments and Notes
  • Set Up Message Templates to maintain consistency in customer communication.

Seamless Customer Service by Helpdesk Ticket System!

Remote Support
Remote Support

Ticket systems ensure remote support systems as virtual existence is primary to enterprises. All you need is the internet and a laptop to stay connected.

Reporting System
Reporting System

With a built-in report management system, track the team performance and customer satisfaction for better functioning and workflow.

Self Service
Self Service

With FAQ building guide, deflect most commonly questions and save time for the client and the support system team. Time is everything.

500+ Integrations
500+ Integrations

Integrate everything your support team needs into your helpdesk - from payment management to ERO.

Do you need the most dynamic HELPDESK TICKET SYSTEM?

Client Testimonials

NOT CONVINCED YET?

We have repeatedly gotten our clients a 60% revenue increase and over 148% increase in organic traffic.
We offer FREE Demo For On-Demand Apps. Let's Boost your business!

Call now to discuss what this growth looks like for your company. Let us help determine a strategy with you.

Schedule a Call with USA Team
USA Team +1-(917) 688-4245
INDIA Team +91-(120)-4290249
or by emailing us at business@mishainfotech.com

2+

Years in the industry

600+

Successful Projects

43%

Repeat Customer Rate

3+

Team Experience

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