Explore Misha Infotech's Field Orbit Case Study

FieldOrbit is a cloud-based field service management platform designed to simplify and optimize daily operations for service providers. From real-time job dispatching and route planning to fast billing and customer communication, FieldOrbit offers an intuitive, all-in-one solution that enhances operational efficiency. The platform caters to businesses looking to digitize their workflows, improve technician productivity, and elevate customer satisfaction—all through a seamless, user-friendly interface accessible from any device.

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Streamlining Field Service Operations with FieldOrbit’s Cloud-Based Web Solution

FieldOrbit is an advanced, cloud-based field service management platform designed to simplify and optimize operations for service-based businesses. From intelligent dispatching and real-time routing to fast billing and customer communications, FieldOrbit offers a comprehensive suite of tools that help service providers operate more efficiently. Built with usability and performance in mind, the platform delivers a seamless experience for field agents, office staff, and business owners alike. With FieldOrbit, Misha Infotech has set a new benchmark in cloud-based field service automation. Our tailored CRM and web platform not only improved operational efficiency for service providers but also empowered technicians with the right tools on the go.

The Opportunity & Problem

FieldOrbit aimed to disrupt the service management industry with an all-in-one software that simplifies field operations, accelerates invoicing, and improves customer satisfaction. However, the company faced significant technical and operational roadblocks:

Disconnected Systems: Legacy tools caused inefficiencies and lacked real-time data sync between field agents and back-office teams.
Complex User Interfaces: Existing platforms in the market were bulky, non-intuitive, and required extensive training.
Slow Billing & Dispatch Operations: Field technicians often experienced delays due to lack of automated routing and invoicing tools.
Poor Mobile Experience: Field agents needed a responsive, mobile-first interface to manage tasks on-the-go.

Challenges

Designing a robust, scalable platform that handles real-time dispatching and billing for thousands of field service providers.
Developing a Progressive Web App (PWA) for mobile responsiveness and offline capabilities.
Ensuring secure access for different user roles—admins, field agents, and customers—without sacrificing performance.
Integrating fast and intuitive routing algorithms and a dynamic scheduler.

Delivered Solution

Misha Infotech took a consultative and agile approach to understand FieldOrbit’s business model and built a custom CRM and web application solution with the following highlights:

1. Unified Web and CRM Platform

Developed a full-featured, browser-based solution for dispatchers and administrators with clear, role-based access control.
Seamless CRM integration for tracking service history, billing cycles, customer profiles, and technician logs.

2. Real-Time Dispatching & Smart Routing

Built-in smart dispatch and routing system using optimized algorithms for field technician assignment and GPS tracking.

3. Fast Billing & Invoicing Module

Enabled instant billing upon job completion with auto-calculation of time, service charges, and taxes—ensuring payment collection with minimal delay.

4. PWA for Field Agents

Field technicians can access the system through mobile devices—even offline—thanks to a fully responsive PWA built using HTML5, CSS3, jQuery, and modern .NET backend architecture.

5. Scalable Backend Architecture

Built on Microsoft .NET framework with a scalable database and backend logic to support thousands of concurrent users.

Company Insights

A global leader in next-generation digital service

2+

Years in the industry

100+

Successful Projects

5+

industries Served

20%

Repeat Customer Rate

Key Results & Impact

25% Faster Job Assignments: Smart dispatching reduced technician idle time significantly.
40% Reduction in Billing Time: Real-time invoicing and automated calculations improved cash flow and billing accuracy.
85% User Satisfaction Among Field Agents: Thanks to the PWA design, field teams experienced improved accessibility and productivity.
Unified Dashboard Visibility: Admins gained complete control and transparency into operations with real-time analytics and reporting.

Client Feedback

"Misha Infotech understood our vision from day one. They didn’t just build a platform—they helped us transform the way field service businesses operate. Their team’s responsiveness, technical skill, and commitment to our success have been outstanding. We’re now operating faster, smarter, and more efficiently than ever before."

— Michael Stewart, Product Head, FieldOrbit

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Case Study FieldOrbit – Cloud-Based Field Service CRM and Website Solution

Streamlining Field Service Operations with FieldOrbit’s Cloud-Based Web Solution

The Opportunity & Problem

Challenges