Compac App Case Study: Misha Infotech’s Approach

Client Overview

Industry: CNG & LPG Pump Dispenser Installation and Repair

Service Area: Installation, Maintenance, Spare Parts Management

Primary Challenge: Inefficient manual operations and lack of centralized service management

Solution Delivered: Compac Web Portal – A complete digital service management system

Introduction

In the dynamic field of CNG and LPG pump dispenser services, efficiency, accuracy, and real-time coordination are crucial. Our client, a well-established company specializing in installation, repair, and parts supply for CNG and LPG pump dispensers, was constrained by outdated manual processes. These inefficiencies resulted in delays, data loss, and subpar customer service. To address this, our team developed Compac, a modern web application engineered to digitize and optimize every aspect of the client’s operations.

Problem Statement

The client relied heavily on paper-based systems and verbal communication to manage service requests, technician assignments, and spare parts inventory. This approach led to several critical issues:

Delays in responding to complaints and assigning technicians
Lack of a centralized and searchable database
Difficulty tracking service history and SLA compliance
No real-time visibility into field operations
Risk of data loss with no reliable backup or audit trail

These limitations not only reduced service quality but also hindered the company's ability to scale operations and analyze performance.

Delivered Solution: The Compac Web Portal

Compac was developed as a comprehensive web application to centralize and streamline service operations. Built on a scalable and secure architecture, the platform empowers both administrators and technicians with real-time tools to manage the full lifecycle of a service call.

1. Dashboard: A real-time operational hub displaying active complaints, ongoing technician assignments, pending tasks, and key service metrics to support fast, informed decision-making.
2. Customer Management: A centralized customer database allows for detailed tracking of service history, personalized interactions, and improved customer support.
3. Technician Profiles: Detailed profiles include technician availability, skillsets, performance metrics, and history. The system supports smart matching for optimal assignment and faster resolution times.
4. Spare Parts Inventory (Items Master): This module streamlines inventory tracking, ensuring the right parts are available when needed, reducing delays in repair work.
5. Dispenser Details: Comprehensive records for every dispenser, including make, model, and service history, enabling precise diagnostics and efficient maintenance.
6. Complaint Management System: Digitized end-to-end complaint tracking, from customer submission to technician resolution. Includes status updates, automatic escalations, and SLA tracking.
7. Reports & Analytics: The system offers deep analytics through:
- SLA History
- Technician Tracker
- Exception Reports
- Operational KPIs : These insights help the client identify bottlenecks, monitor compliance, and continuously improve service quality.
8. Security & Backup: he platform includes robust access controls and data protection features, ensuring the confidentiality and integrity of sensitive customer and operational data.

Company Insights

A global leader in next-generation digital service

2+

Years in the industry

100+

Successful Projects

5+

industries Served

20%

Repeat Customer Rate

Applied Technologies

Business Impact

1. 60% Reduction in Complaint Resolution Time: Thanks to automated technician assignment and real-time tracking.
2. 100% Centralized Data Access: No more lost paperwork or fragmented information. All records are securely stored and searchable.
3. Improved Technician Utilization: Skill-based assignments led to a 30% increase in technician efficiency.
4. Enhanced Customer Satisfaction: Faster resolutions and transparent complaint tracking significantly improved service ratings.
5. Scalability: The client is now equipped to expand operations without compromising service quality or control.

Client Feedback

“Compac has completely transformed our operations. What once took hours or even days is now handled in minutes. The team finally has full control and visibility over our field services.”

— Operations Head, CNG & LPG Services Provider

Conclusion

The Compac Web Application stands as a powerful example of how technology can solve real-world business problems. By replacing outdated manual processes with a streamlined, data-driven platform, our client is now leading the way in the CNG and LPG service industry—offering faster, smarter, and more customer-centric service.

Hire Skilled Developers For Quality App Development

Over 1000+ Satisfied Clients and Growing

Once you let us know your requirement, our technical expert will schedule a call and discuss your idea in detail post sign of an NDA. All information will be kept confidential. Misha Infotech is brining your business on mobile to start with your own on demand business and give your customers ease and convenience.

Schedule a Call with
Sales Team USA: +1 (415) 226-6378
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Email us at: info@mishainfotech.com

Case Study Compac Web Application – Transforming Service Management for CNG & LPG Dispensers

Client Overview

Introduction

Problem Statement