Product Sustenance & Support:
Misha Infotech services on product sustenance engineering address the common problem prevalent in many product companies with existing products.
Our sustenance engineering services help our clients support their existing products and customers cost effectively, while concentrating their in-house expertise in building new products or versions.
We work with our clients to first define their business objectives on how long they would like to support the product and what is the level of investment they are planning to make into it. We then assemble a team that has the required expertise and matches their budgetary constraints. This team works with our clients' product teams to take over their code base (often with very little existing documentation) and sustain it for the life of the product. They also work with the clients' technical support teams to ensure product issues are addressed within specified Service Level Agreements (SLA).
Commercial software companies focus spending on research and development because they know that innovative products and services are key to increasing top-line revenue. They also understand it is equally crucial to focus on their installed customer base in order to sustain and maintain existing revenue streams through product maintenance and support. Ultimately, today's software companies are looking for creative ways to reduce costs in order to increase profitability without jeopardizing the quality of the products they deliver and service. Outsourcing these areas allows you to redeploy your personnel to other areas and keep management's attention on how to grow the business for the future
Misha Infotech can take on the entire Sustaining Engineering process, including:
- Enhancements and bug fixing
- Service packs release and patch tracking
- Forward/backward porting to merge enhancements with the core product development efforts
- Coordination with development teams for future releases
Misha Infotech can also take over the entire Sustaining Engineering role, including the Product Management function for both individual products and entire product lines. This is especially beneficial to clients for legacy products.
Misha Infotech can manage the entire process and provide other related services, such as:
- Scripting assistance (creation and troubleshooting)
- Assistance during customer migrations to new releases
- Documentation of known solutions for inclusion in knowledge repository
- Performance testing of customer situations
- Support for multiple customer versions, including multi-lingual versions