We partners with you clients to workout strategy to learn more about customers' needs and behaviors in order to develop stronger relationships with them. Good customer relationships are at the heart of business success. There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake.
CRM helps you put a strategic process in place that will help you better understand your customers' needs and how you can meet those needs and enhance your bottom line at the same time. This strategy depends on bringing together lots of pieces of information about customers and market trends so you can sell and market your products and services more effectively.
Our CRM solutions help customers address a variety of CRM implementation issues in industry like Consumer Durable, Retail, FMCG, Sales, Finance, professional Services, Call/Contact Centre, etc. We help you devise strategies to increase revenue, productivity and customer satisfaction. These strategies are then brought to life by ensuring right configuration of the solution, orchestrating a pinpoint execution, and providing post go-live support and end user training.
Misha Infotech has helped many customer focused global organizations in effective CRM Implementations with custom built applications, scalable packaged applications and hosted solutions. Our approach is to help our clients through all the technical and organizational challenges which come in the way to a successful CRM implementation.
Our CRM implementation expertise allows customers to maximize the value obtained from their CRM investments and make the most of customer interactions and relationships. We can help you adopt appropriate industry-specific CRM best practices, which can be integrated into custom-built applications, scalable packaged applications and hosted solutions.